1. The type of information we collect • information about your identity, including your name and contact details (such as your address, email address, telephone number and company name (if applicable));
We may collect personal information from you as part of your dealings with us. Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The type of personal information we collect from you depends on your dealings with us. Where possible, we collect personal information directly from you. The personal information we collect from you may include, but is not limited to:
2. How we collect information
We may collect personal information about you in a number of ways. We collect information directly from you when you:
Sometimes we may collect personal information about you from third parties who provide services to us or on our behalf. In some circumstances we may receive personal information that we have not requested. If this occurs, we will comply with our obligations under the Privacy Act. We may de-identify and/or destroy this information unless we are required to keep it by law.
3. Cookies and other means of collecting information
Some information may be automatically collected through our use of ‘cookies’ on our website. Cookies are small files installed in your website browser or your device used to recognise customers that revisit our website and to help us enhance and customise your experience. Cookies provide us with information about customer behaviour such as pages viewed, products purchased and the customer journey around our website. Information collected from cookies may include personal information.
The default setting of most internet browsers enables the acceptance of cookies. Through your internet browser you can disable cookies, delete cookies installed in the past, prevent the placement of certain cookies or ask to be notified every time a request is made to place a cookie. Please note however that our website may not work as intended if you disable or prevent the placement of certain cookies.
We may also use Google analytics to track your use of our website. Google Analytics is a website analytics service provided by Google, Inc that places cookies on your computer’s browser. The information generated by the cookies about your use of our website is transmitted to Google. This information is then used for the purpose of compiling statistical reports enabling us to analyse the number of visits to our website, the average time spent on our website and the pages viewed. You can configure your browser to disable Google Analytics.
4. Why we collect this information • to conduct our business functions, including to provide you with services or obtain services from you;
We generally use and disclose your personal information for the purpose for which it is collected, including:
5. Disclosing your personal information
Your personal information may be disclosed to our shareholders, employees, officers, directors or related bodies corporate.
We may also disclose your information to third party service providers and contractors with whom we work. This may include our website host providers, payment operators, promotional partners or other third parties who provide services to us or on our behalf. Where you have expressly authorised a third party to receive certain information held by us, we will disclose such information to that authorised third party. We may also share non-personal, de-identified and aggregated information for research or promotional purposes in connection with providing requested information or services to you, or for the purpose of improving our services.
If our business or assets are sold or transferred, we may disclose your personal information to the purchaser, potential purchaser (including their advisors) or any successor in title of our business and/or assets.
Your personal information may also be disclosed to regulatory or investigative bodies, government or law enforcement agencies or as otherwise required or permitted by law. In such circumstances we are not under an obligation to try and restrict disclosure of your personal information.
We will not sell your personal information to third parties for marketing purposes.
6. Marketing communications
From time to time, we may send you marketing communications and information about our services or the services of our trusted third party partners.
If you prefer to not receive promotional communications from us, you may opt-out or withdraw your consent at any time by contacting us or by using the unsubscribe facility we offer in our electronic messages.
7. Overseas disclosure
Generally, we use systems and services in Australia. However, some of our service providers and contractors are located outside of Australia
You consent to the disclosure of your information to our third party suppliers and contractors including those located in Australia and overseas. We will take reasonable steps to ensure that any overseas third party suppliers or contractors deal with personal information in a way that is consistent with the Privacy Act however you acknowledge that we cannot prevent the use (or misuse) of personal information by others.
Security of your personal information is important to us and we will take reasonable steps to protect the personal information we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure, as required by the Privacy Act.
We will keep your personal information only for as long as required for our business purposes and otherwise as required by Australian law. Where we no longer need to keep your personal information for a permitted purpose, we will take reasonable steps to destroy your personal information or to ensure that the information is de-identified.
While we endeavour to ensure your personal information is protected, we cannot guarantee the security of personal information you disclose to us.
You may deal with us using a pseudonym or without providing us with any personal information. However, if you provide a pseudonym or choose to remain anonymous, we may not be able to provide you with certain services which require us to know your correct identity.
10. Third party websites
We may display content or links to websites operated by third parties on our website. Such content or links are not operated by us and are provided for your convenience only.
If you click on any content or links of a third party you may leave the St Luke’s website, in which case the collection, use, storage and disclosure of your personal information will be governed by the privacy policies and practices of the relevant third party. We are not responsible for the privacy or security practices of third party websites.
11. Access and correction
You have certain rights to access personal information we hold about you. To request access to personal information we hold about you, please contact our Privacy Officer whose details are set out below. We will generally provide you with access to your personal information subject to some exceptions under the Privacy Act.
We try to ensure that all information we hold about you is accurate and up to date. You can keep your information up to date by letting us know of any changes to your personal information. If you would like to request that we correct or update any personal information we hold about you, you may do so by contacting our Privacy Officer.
We may take reasonable steps to verify your identity before granting access to or correcting your personal information.
12. Privacy enquiries or concerns
If you have an enquiry or concern about our privacy practices, you can contact us on the details below. You should include enough information to allow us to identify you and understand your enquiry or concern. All privacy enquiries and concerns will be reviewed, investigated (if required) and responded to within a reasonable timeframe and in a manner consistent with our obligations at law.
If your concern remains unresolved, you can contact us directly to further discuss your concerns or lodge a complaint with the Office of the Australian Information Commissioner who can be contacted at www.oaic.gov.au, email@example.com or by calling 1300 363 992.
13. Contact information
If you would like further information about our privacy practices, would like to lodge a request to access or correct your personal information, or would like to contact us regarding any privacy enquiries or concerns, please contact our Privacy Officer at:
Last updated 30 September 2021.